GENERAL TERMS AND CONDITIONS OF SALE
1. Identification data of the owner
These general terms and conditions of sale comprehensively regulate all sales transactions that can be offered, provided or carried out from the online store located on the website www.koreanwonder.com owned by ECSC S.L (In forward ECSC), with Number or Tax Identification Code no. B13736954, registered office at Torrevieja 03188 Pr. Alicante Calle Jaen block 2, phase 3, urbanization Los Leandros Na14b and registered at 123456789. These terms and conditions may be modified by ECSC at any time, the user being informed of the existence of any new version of these that contains substantial changes.
2. The user
The access, navigation and use of the Website, confers the condition of user, for which reason all the Conditions established herein, as well as their subsequent modifications, are accepted from the moment the navigation begins on the Website, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be.
The User assumes his responsibility for the correct use of the Website. This responsibility will extend to:
Make use of this Website only to make legally valid inquiries and purchases or acquisitions.
Do not make any false or fraudulent purchase.
Provide truthful and lawful contact information, for example, email address, postal address and/or other information.
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is mainly aimed at Users residing in Spain. ECSC does not ensure that the Website complies with the laws of other countries, either totally or partially.
3. Applicability of the general conditions
These conditions apply to all quotes, offers, activities, agreements and product deliveries by or on behalf of ECSC. Deviation from these conditions is only possible if the parties have so explicitly agreed in writing.
4. Object
These conditions will regulate the use of the website www.koreanwonder.com that ECSC makes available to its users and customers. The purchase at www.koreanwonder.com may be made from Spain, including the entire Spanish territory. The products that ECSC sells through its website are mainly:
cosmetic products
These General Conditions have been prepared in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, all of them mandatory legal provisions.
ECSC may modify them without prior notice, so it recommends a periodic consultation of them, even more so when you are about to make effective use of your online store located on the web www.koreanwonder.com. However, ECSC undertakes to always keep them updated, to publish the latest version and to allow access and printing at any time.
5. Conditions of access and purchase
Access to the ECSC Portal is free and attributes the condition of User to whoever accesses it, regardless of the subsequent use of the services offered.
The User must register in order to buy in our store and must proceed to fill in a form, which will entail assigning personal credentials made up of a unique identifier (which will be the email address) and a password, whose conservation and custody It will depend exclusively on the User, who must operate with them with due diligence. Therefore, you will not use other passwords than yours, in order to impersonate other Users in the use of www.koreanwonder.com.
The purchase of products at www.koreanwonder.com can only be made by users over eighteen (18) years of age, who must follow the steps and instructions that will accompany the entire purchase process, consistent, by way of example only:
(i) Completion of the registration form or the identification of previously registered users;
(ii) On-screen display of the order summary, delivery conditions and shipping costs – if applicable;
(iii) Acceptance of purchase conditions, which implies reading, understanding and irrevocable acceptance of each and every one of these General Conditions, as well as, where appropriate, the existing Particular Conditions and
(iv) immediate receipt of the summary email in the account used in the registration or - failing that - in the shortest possible time and always within the following twenty-four hours.
The acquisition of products at www.koreanwonder.com for subsequent distribution is not allowed.
6. Orders
No valid order can be made without expressly accepting, through the boxes provided for this purpose, the terms and conditions and the privacy policy of ECSC.
All orders will be considered purchase offers subject to these terms and conditions. ECSC reserves the right to accept them if the requirements set forth in them are not met.
Once an order has been placed, the system automatically generates a receipt receipt. However, this confirmation does not imply automatic acceptance of the order, since ECSC reserves the right to collect additional information related to identity and address to guarantee both a correct delivery of the order and to ensure the absence of fraud related to the transactions.
Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or other commercial circumstances and/or force majeure.
Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or insufficient stock, the user will have the option of waiting until the product is available or canceling the order.
7. Delivery
Delivery will be deemed to have occurred at the time the user or a third party indicated by the user acquires material possession of the products.
The delivery time for the order will vary according to the selected shipping method and will be indicated on the website once the order confirmation is obtained, in any case it will not exceed 30 days from the order confirmation date. In the event that the delivery date cannot be met, we will inform the user of this circumstance and they will be offered the option of going ahead with the purchase by setting a new delivery date or the possibility of canceling the order obtaining a full refund of the price paid.
If the recipient is absent at the time of delivery, a notice will be left so that he can pick up the shipment at the place and within the time limits indicated. After the period without the collection taking place, the shipment will be returned to ECSC.
8. Price and payment
It is understood that the price of each product is the one that will appear on the website at the time of placing each order. The user must pay the marked price, including applicable taxes, along with shipping costs, which will be added to the final price to be paid.
Prices may be modified by ECSC at any time and without prior notice without affecting orders already confirmed. However, even if confirmed, ECSC will not be obliged to attend to orders when the price is incorrect, especially when the error is obvious and easily recognizable.
The accepted means of payment are:
Payment by credit or debit card. We reserve the right NOT to accept certain payments with certain credit cards.
Payment through PayPal.
ECSC reserves the right to change the payment methods, being able to create new ones or delete any of the existing ones, without the user/client of www.koreanwonder.com being able to make claims for this reason. However, if the change in the method of payment affects an order that has already been placed, from www.koreanwonder.com we will contact the client to inform them of said change, offering them the option to cancel the order if they deem it appropriate.
Payment by credit/debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct. In order to provide maximum security to the payment system, www.koreanwonder.com uses secure payment systems from leading financial institutions in electronic commerce. In this sense, confidential data is transmitted directly and encrypted (SSL) to the corresponding financial institution. The SSL encryption system that is used gives total security to the transmission of data through the network. Customer data enjoys total confidentiality and protection. Credit card data is not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the ECSC financial institution, through its Secure Payment Gateway. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, ECSC is not responsible for any delay or non-delivery and will not be able to formalize any Contract with the client. . ECSC reserves the right to verify the personal data provided by the client and adopt the measures it deems appropriate (including the cancellation of the order) so that the merchandise
9. Right of withdrawal
The User has the right to withdraw from the contract entered into through www.koreanwonder.com within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day on which the User or a third party indicated by him, other than the carrier, has acquired material possession of the goods.
To exercise the right of withdrawal, the User must notify ECSC of his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). The User may use the withdrawal form model that is included at the end of these conditions, although its use is not mandatory. To meet the withdrawal period, it is enough that the communication regarding the exercise by the User of this right is sent before the corresponding period expires.
In case of withdrawal, ECSC will return all payments received from the User, including delivery costs (with the exception of additional costs resulting from the User's choice of a delivery method other than the least expensive ordinary delivery method that offered) without undue delay and, in any case, no later than 14 calendar days from the date on which the User informs ECSC of his decision to withdraw from the contract. ECSC will proceed to make said refund using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; in any case, the User will not incur any expenses as a consequence of the reimbursement. ECSC may withhold the refund until the goods have been received, or until the User has submitted proof of their return, depending on which condition is met first.
The User must directly return or deliver the goods to ECSC, without any undue delay and, in any case, no later than 14 calendar days from the date on which he communicates his decision to withdraw from the contract at the address of ECSC indicated at the beginning of these Conditions. The term will be considered fulfilled if the User returns the goods before said term has expired. The User must assume the direct cost of returning the goods.
The User will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
It is specified in this document that any Products that are not sealed after delivery or that can be returned for sanitary reasons or health protection purposes, will not be subject to withdrawal (including, without limitation, any beauty if its lid or closure is removed).
The right of withdrawal will not be applicable to contracts that refer to:
The supply of goods whose price depends on fluctuations in the financial market that ECSC cannot control. The supply of goods made according to the specifications of the consumer and user or clearly personalized.
The supply of goods that can deteriorate or expire quickly.
The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.
The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the ECSC cannot control.
The contracts in which the consumer and user have specifically requested ECSC to visit them to carry out urgent repair or maintenance operations.
The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
10. Warranty
In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, ECSC offers a two (2) year guarantee on all its products from its delivery and we will proceed, as appropriate, to repair, replace, reduce the price or refund of the amount of the product. If you have to make a warranty claim, please contact us through the means of contact provided above.
This guarantee does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months from when he became aware of it.
commercial guarantee
The products sold are also covered by a commercial guarantee to ensure their conformity and to ensure the refund of the purchase price, the replacement or repair of the goods. It does not cover defects caused by abnormal or improper use or by a cause unrelated to the intrinsic qualities of the products.
11. Customer Service
ECSC has a customer service so that the User can manage their claims, doubts, or can request guarantees and execute the right of withdrawal.
The User can address their complaints, claims or requests for information to the Customer Service using any of the following means:
- Sending a letter to ECSC Customer Service, in
Torrevieja 03188 Pr. Alicante Calle Jaen block 2, phase 3, urbanization los Leandros Na14b - Sending an email to info@koreanwonder.com
ECSC ,
- Filling in the form available in the "Customer service" section
All doubts and especially complaints and suggestions will be attended to as quickly as possible, without exceeding in any case the deadlines established by current legislation.
Likewise, you will have proof of them by submitting a written receipt, on paper or in any other durable medium.
12. Protection of personal data
ECSC S.L, is the person in charge of the treatment of the User's personal data and informs him that this data will be treated in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of rights and Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, for which reason it is provided the following treatment information:
End of treatment:
Maintain a commercial relationship with the User.
Data collected:
The personal data collected on this site are the following:
Account opening: when creating the user account, your name, surname, telephone number, postal address,
Login: when the user connects to the website, he registers, in particular, his last name, first name, access data, usage data, location and payment data.
Profile: the use of the services provided on the website allows you to enter a profile, which may include an address and a telephone number.
Payment: as part of the payment for the products and services offered on the website, financial data relating to the user's bank account or credit card are recorded.
Communication: When the website is used to communicate with other members, data relating to the user's communications is temporarily stored.
Cookies: Cookies are used when you use the site. The user has the possibility of deactivating cookies from the configuration of his browser.
Use of personal data
The purpose of the personal data collected from users is to make the services of the website available to them, to improve them and to maintain a safe environment. More specifically, the uses are as follows:
access and use of the website by the user;
management of the operation and optimization of the website;
organization of the conditions of use of Payment Services;
verification, identification and authentication of the data transmitted by the user;
proposal to the user of the possibility of communicating with other users of the website;
implementation of user assistance;
personalization of the services by displaying advertisements based on the user's browsing history, according to their preferences;
prevention and detection of fraud, management of malware (malicious software) and security incidents;
management of possible conflicts with users;
the sending of commercial and advertising information, according to the preferences of the user.
Sharing personal data with third parties
Personal data may be shared with third parties in the following cases:
when the user uses payment services, for the printing