At KoreanWonder.com, we take pride in providing our customers with a satisfying shopping experience and exceptional service. To ensure your experience is as convenient as possible, we offer detailed information about our shipping and returns. Read on to find out more about how we handle your orders and how you can make returns if necessary.
Shipping:
Order Processing: Once you have placed your order at KoreanWonder.com, we promise to process and ship it as soon as possible. Our team will take care of preparing your package with care and efficiency.
Shipping time: Shipping time may vary depending on your location and the selected shipping method. We do our best to ship orders within 1-3 business days after receiving payment confirmation. However, please note that during periods of high demand or holidays, there may be some delay.
Shipping Options: We offer different shipping options to suit your needs. At the time of finalizing your purchase, you will be able to select the preferred shipping method. These options may include express or standard shipping services, depending on your location and availability.
Free Shipping: We are pleased to offer free shipping on all orders over €120. If your purchase meets this requirement, it will ship for free within eligible areas. This is our way of thanking you for choosing us as your trusted Korean products store.
Returns:
Return Policy: If for any reason you are not satisfied with your purchase at KoreanWonder.com, we offer a flexible return policy. We accept returns within 30 days of receiving the order, as long as the products are in their original and unopened condition.
Return process: To start the return process, contact our customer service. We will provide you with the necessary instructions and guide you through the return process. Keep in mind that the return shipping costs will be borne by the customer, unless it is our error or a defective product.
Refunds: Once we receive and verify the returned products, we will process the corresponding refund. The refund will be made through the original payment method used during the purchase. Keep in mind that the deadlines for receiving the refund may vary depending on the payment method and the policies of the bank or payment processor.
At KoreanWonder.com, we strive to provide a smooth and satisfying shopping experience for all of our customers. If you have any questions or concerns about our shipping and returns, please do not hesitate to contact our customer service team, who will be happy to assist you at any time.